Dealing with Enom in the past was never a pain. If I had an issue, I would send a ticket. Wait a couple of hours, and I would have a solution. It was straight forward and was relativity painless. Recently I have been having an entirely different type of experience!
First, I go to purchase some SSL certificates and receive a message saying I need to contact support. I call support who informs me that they can not assist me and I need to contact risk management. The only way to contact risk management is VIA email. I email them and wait for a little over 24 hours. I receive a messaging informing me that I need to send them a government ID and business licenses. I thought it was odd but sent the information anyways. After sending the information within ten minutes I get an email saying my account was reactivated. This was an annoyance but it was liveable.
Two weeks later…. I submit a support request asking for assistance on an issue. I waited six days no reply from my request. So I updated the status of my request then submitted a new ticket. I had to wait an additional three days for them to get back to me with an answer.
I use to be a fan of enom, but recently I feel that their customer service is horrible. That is all of my rant. I hope that this was just a couple of mistakes and that my further dealings with the company will be pleasant.
What’s My SEO Score?
Enter the URL of any landing page or blog article and see how optimized it is for one keyword or phrase.