Resources · MSP Tools
Essential MSP tools
Having the right tools makes all the difference in giving clients fast, reliable service. These are the ones that have proven themselves in my day-to-day MSP work.
The Toolkit
Picked from real-world use, not a vendor list.
Help Desk
FreeScout
A self-hosted help desk that's perfect for MSPs. Shared inboxes, ticket management, and solid client communication, without the price tag of the commercial options. Read my FreeScout post.
Monitoring and Alerting
iLert
Reliable incident management and alerting. PagerDuty is the well-known name, but iLert is a strong alternative that makes sure you hear about critical issues across client environments right away.
Microsoft 365
M365 Maps
Clear visual breakdowns of Microsoft 365 license features and differences. Makes it much easier to explain licensing to clients and make sure they're on the right plan.
Time Tracking and Billing
TMetric
Track time across client projects, tickets, and maintenance so billing is accurate. The reports help with invoicing and seeing where your time actually goes. Read my time tracking post.
Documentation and Design
Canva
Quick, professional-looking client presentations, documentation, proposals, and marketing materials, without needing a designer.
Professional Development
ACM
The Association for Computing Machinery. Research, learning resources, and professional development that help you raise the level of service you offer.
Related Posts
More of what I've written about running an MSP.
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