Josh Giesing

IT & Other Interesting Things

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Tips for Techs When Talking To Difficult Customers

February 22, 2021 By Josh Giesing Leave a Comment

An encounter with a difficult customer can be challenging. But it doesn’t have to be. If you learn to have the right attitude and taking the right steps, you will easily navigate the troublesome customers and emerge out of the tricky situation unscathed. This post pertains to techs’ tips to help you do just what […]

Filed Under: Business, Computer Repair, IT Support Tagged With: phone, support, tech

Why Every Technician Should Read The Phoenix Project

February 17, 2021 By Josh Giesing Leave a Comment

If you are in the trenches of IT, as in information technology, you owe it to yourself to read the book called The Phoenix Project. There is a lot you can learn from this book about achieving success with your information technology projects. This book can add value to all sorts of IT companies form Software Development to MSP’s.

Filed Under: Business, Information Tagged With: devops

Eclipse in St. Charles 

August 22, 2017 By Josh Giesing Leave a Comment

Video of the eclipse at computer pro unltd in St. Charles Missouri

Filed Under: Uncategorized Tagged With: 2017, eclipse

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