An encounter with a difficult customer can be challenging. But it doesn’t have to be. If you learn to have the right attitude and taking the right steps, you will easily navigate the troublesome customers and emerge out of the tricky situation unscathed. This post pertains to techs’ tips to help you do just what …
Tips for Techs When Talking To Difficult Customers Read More »
If you are in the trenches of IT, as in information technology, you owe it to yourself to read the book called The Phoenix Project. There is a lot you can learn from this book about achieving success with your information technology projects. This book can add value to all sorts of IT companies form Software Development to MSP’s.
Updating third party programs is needed to patch security issues. Way too often we see computers that come into our repair shop that does not have the latest updates to common programs. Such as Adobe reader, Flashplayer, and Java. Each time you turn on your computer you noticed all of the theses notification letting you …
Home Users Can Keep There Computer Up To Date With Patch My PC Read More »
It is always a challenge growing any business, but it is a necessary evil. One of the best things you can do for your business is to develop standard operating procedures. Read my article on continuum blog about growing your MSP business with SOP.
One of the often overlooked security vulnerabilities for today’s small businesses is a lack of a plan to protect the business’s electronic data. Many owners who would never dream of leaving their office unlocked after hours will leave their electronic data unprotected, often costing their company thousands of dollars in damages when that data is …
Why a Security Audit is Vital for Today’s Small Businesses Read More »
Educating users is a big part of your role as an MSP or an IT technician. One of the best ways to protect your IT infrastructure is to make sure your users know how to use IT properly. User education comes down to whether or not the user is going to click the wrong download …
Ever wanted a way to save money automatically. You should give Digit a try. Just sit back and start saving today. Technology has made our lives easier in many ways. If you have not started using technology to make your financial life easier, you should give it a try. You will not be disappointed. Save …
Microsofts Office 365 already has millions of users, and thousands of people are investing in the (relatively) new Office software every month. Office 365 varies widely from previous versions, and there are many new features and applications users can access. Most see these changes as positive and therefore decide to invest a little extra money …
