An encounter with a difficult customer can be challenging. But it doesn’t have to be. If you learn to have the right attitude and taking the right steps, you will easily navigate the troublesome customers and emerge out of the tricky situation unscathed. This post pertains to techs’ tips to help you do just what …
Tips for Techs When Talking To Difficult Customers Read More »
If you are in the trenches of IT, as in information technology, you owe it to yourself to read the book called The Phoenix Project. There is a lot you can learn from this book about achieving success with your information technology projects. This book can add value to all sorts of IT companies form Software Development to MSP’s.
It is always a challenge growing any business, but it is a necessary evil. One of the best things you can do for your business is to develop standard operating procedures. Read my article on continuum blog about growing your MSP business with SOP.
One of the often overlooked security vulnerabilities for today’s small businesses is a lack of a plan to protect the business’s electronic data. Many owners who would never dream of leaving their office unlocked after hours will leave their electronic data unprotected, often costing their company thousands of dollars in damages when that data is …
Why a Security Audit is Vital for Today’s Small Businesses Read More »
Microsofts Office 365 already has millions of users, and thousands of people are investing in the (relatively) new Office software every month. Office 365 varies widely from previous versions, and there are many new features and applications users can access. Most see these changes as positive and therefore decide to invest a little extra money …
Microsofts’ office 365 has taken off. It is starting to rule the Small to medium size business email market. With the many advantages, busienss get by using the product it is not a surprise that the Office 365 is striving. When Office 365 was first released many businesses were slow to adapt, but now we …
Microsofts Office 365 is a great product, but it does have one problem that drives me crazy. Before I start complaining, I really do like office 365. Microsoft Exchange has always ruled email in the business environment and with it being combined with other services it makes it ideal for collaboration. The Issue The issue …
