An encounter with a difficult customer can be challenging. But it doesn't have to be. If you learn to have the right attitude and taking the right steps, you will easily navigate the troublesome customers and emerge out of the tricky situation unscathed.
This post pertains to techs' tips to help you do just what you need when dealing with such customers. Let's dive in to see how to handle the difficult client.
If you are in the trenches of IT, as in information technology, you owe it to yourself to read the book called The Phoenix Project. There is a lot you can learn from this book about achieving success with your information technology projects. This book can add value to all sorts of IT companies form…
It is always a challenge growing any business, but it is a necessary evil. One of the best things you can do for your business is to develop standard operating procedures.
Read my article on continuum blog about growing your MSP business with SOP.
One of the often overlooked security vulnerabilities for today’s small businesses is a lack of a plan to protect the business’s electronic data. Many owners who would never dream of leaving their office unlocked after hours will leave their electronic data unprotected, often costing their company thousands of dollars in damages when that data is stolen or corrupted.
Microsofts Office 365 already has millions of users, and thousands of people are investing in the (relatively) new Office software every month. Office 365 varies widely from previous versions, and there are many new features and applications users can access. Most see these changes as positive and therefore decide to invest a little extra money in this product. Listed below are some facts that may help in deciding whether to buy Office 365:
Office 365 Features you should Know about
Manage documents in the cloud
When users invest in this new version of Microsoft Office they cannot simply purchase the disc; downloading this product requires also downloading its cloud features. This edition of Office is designed to save documents to the cloud through OneDrive. Every OneDrive user who pays for the Home Premium edition is allotted 1 TB of space on the cloud. Users can still save their files locally if they wish, but they may miss out on access to a lot of features and applications. When using the OneDrive for business and SharePoint sites, you will be best to do your research to make sure it can meet your business goals. Microsoft's OneDrive does have some limitations that users might want to look into before deciding to use it as your main destination for files. The last thing a business owner want to find out is that their documents are not syncing.Access Skype
Skype can be used for communicating on personal or business matters. Home Premium subscribers get an hour of free minutes to use for any international calling. For those with the business versions, Skype can be used for Instant Messaging, Voice calling, and even HD Video conferencing. With Skype for business, you can even present your screen during a conference.Install it on up to five devices
The Home Premium & some of the business version such as E3 or Small Business Premium allows for installing the software on five devices. This is 5 Full installs & 5 mobile devices. However, some of the applications may not be available on certain mobile devices.Microsofts' office 365 has taken off. It is starting to rule the Small to medium size business email market. With the many advantages, busienss get by using the product it is not a surprise that the Office 365 is striving. When Office 365 was first released many businesses were slow to adapt, but now we see business switch to the subscription office suite quickly.
Microsofts Office 365 is a great product, but it does have one problem that drives me crazy. Before I start complaining, I really do like office 365. Microsoft Exchange has always ruled email in the business environment and with it being combined with other services it makes it ideal for collaboration.
The Issue
The issue that…