An encounter with a difficult customer can be challenging. But it doesn’t have to be. If you learn to have the right attitude and taking the right steps, you will easily navigate the troublesome customers and emerge out of the tricky situation unscathed. This post pertains to techs’ tips to help you do just what […]
If you are in the trenches of IT, as in information technology, you owe it to yourself to read the book called The Phoenix Project. There is a lot you can learn from this book about achieving success with your information technology projects. This book can add value to all sorts of IT companies form Software Development to MSP’s.
It is always a challenge growing any business, but it is a necessary evil. One of the best things you can do for your business is to develop standard operating procedures. Read my article on continuum blog about growing your MSP business with SOP.