Most Managed Service Providers (MSPs) think their tools define their success. However, tools are only as good as the processes and procedures behind them. What truly sets a thriving MSP apart is its ability to document and share knowledge effectively. A well-organized knowledge base (KB) is the backbone of this capability, serving as a centralized […]
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I saved money in both my business and personal life by embracing one simple principle: strategic frugality. Being frugal isn’t just about pinching pennies—it’s about making intentional choices that can transform your business. Let me show you how. The Philosophy of Frugality “If it ain’t broke, don’t fix it.” — A principle that saved my
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Imagine waking up to find your bank account drained, your social media accounts hijacked, and your photos held for ransom. This nightmare scenario becomes a reality for countless people every day, with a cyberattack occurring every 39 seconds. (Source: University of Maryland) In 2024, cybersecurity isn’t just an IT department’s responsibility—it’s everyone’s business. Whether you’re
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Have you ever felt like a complete fake at work? Like you’re just one Google search away from being exposed as the tech newbie you secretly believe yourself to be? Well, you’re not alone – that’s imposter syndrome! It’s a real beast in the IT world. Just like in most industries, you can start doubting
Overcoming Imposter Syndrome in IT by a MSP Tech Read More »
As a technician, one of the things I have grown to hate over the years is storms and bad weather. A lot of people experience dread from storms, but for techs, it can cause all sorts of headaches. We can plan and preach things like battery backups to help mitigate the risks of getting that
Technicians vs. Storms: Why We Dread Bad Weather Read More »
I would consider using the principle of least privilege as one of the most important steps admins can take to protect their networks. My team and I consider the networks we work on as ‘our network.’ We put hard work into keeping the systems running and secure, but an often overlooked area is controlling system
Embracing Cybersecurity: The Power of ‘Least Privilege’ in Employee Training Read More »
When a server, desktop, or laptop starts crashing or freezing, it can be a real headache. This might happen because of a virus or malware, problems with internal hardware, or even insufficient RAM. Knowing why these issues occur is the first step to fixing them. Malware attacks, for instance, can corrupt system files, leading to
Why Is My Computer Crashing: Comprehensive Troubleshooting Guide Read More »
In today’s world, technology plays an indispensable role in ensuring efficiency, growth, and sustainability. It’s silly to see how many small businesses opt for the least expensive tech options, thinking they’re saving money. However, the initial savings often come with long-term costs that can be devastating for business. With just a little foresight many small
Investing in Technology: The Cornerstone of a Modern Business Read More »
An encounter with a difficult customer can be challenging. But it doesn’t have to be. If you learn to have the right attitude and taking the right steps, you will easily navigate the troublesome customers and emerge out of the tricky situation unscathed. This post pertains to techs’ tips to help you do just what
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If you are in the trenches of IT, as in information technology, you owe it to yourself to read the book called The Phoenix Project. There is a lot you can learn from this book about achieving success with your information technology projects. This book can add value to all sorts of IT companies form Software Development to MSP’s.
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