An encounter with a difficult customer can be challenging. But it doesn't have to be. If you learn to have the right attitude and taking the right steps, you will easily navigate the troublesome customers and emerge out of the tricky situation unscathed.
This post pertains to techs' tips to help you do just what you need when dealing with such customers. Let's dive in to see how to handle the difficult client.
If you are in the trenches of IT, as in information technology, you owe it to yourself to read the book called The Phoenix Project. There is a lot you…
Updating third party programs is needed to patch security issues. Way too often we see computers that come into our repair shop that does not have the latest updates to common programs. Such as Adobe reader, Flashplayer, and Java. Each time you turn on your computer you noticed all of the theses notification letting you know that there is a new update and you should install it but most people just ignores these popups and continue with their business. THat is where patch my pc comes into play.
Patch My PC is a free program for home users that allows them to easily patch a lot of these third party plugins. This gives you one program to update many of your favorite applications with an easy two clicks.
It is always a challenge growing any business, but it is a necessary evil. One of the best things you can do for your business is to develop standard operating…
One of the often overlooked security vulnerabilities for today’s small businesses is a lack of a plan to protect the business’s electronic data. Many owners who would never dream of leaving their office unlocked after hours will leave their electronic data unprotected, often costing their company thousands of dollars in damages when that data is stolen or corrupted.
Educating users is a big part of your role as an MSP or an IT technician. One of the best ways to protect your IT infrastructure is to make sure your users know how to use IT properly.
User education comes down to whether or not the user is going to click the wrong download button. For example, if one of the users you support are browsing the Internet and go to any number of pages that have what seems like seven different download buttons available. Educating your users could determine whether or not they click on one of the six ads that will inevitably result in junk software and toolbars being installed on the computers.
Ever wanted a way to save money automatically. You should give Digit a try. Just sit back and start saving today.
Technology has made our lives easier in many ways. If you have not started using technology to make your financial life easier, you should give it a try. You will not be disappointed.
Save Money Automatically
Digit is an online application that assists you in saving by monitoring your spending habits and withdrawing small amounts of money based off of your average usage. This way it will seem almost invisible saving you money in the background.
Saving Money Should not be A Challenge Try Digit.
Microsofts Office 365 already has millions of users, and thousands of people are investing in the (relatively) new Office software every month. Office 365 varies widely from previous versions, and there are many new features and applications users can access. Most see these changes as positive and therefore decide to invest a little extra money in this product. Listed below are some facts that may help in deciding whether to buy Office 365:
Office 365 Features you should Know about
Manage documents in the cloud
When users invest in this new version of Microsoft Office they cannot simply purchase the disc; downloading this product requires also downloading its cloud features. This edition of Office is designed to save documents to the cloud through OneDrive. Every OneDrive user who pays for the Home Premium edition is allotted 1 TB of space on the cloud. Users can still save their files locally if they wish, but they may miss out on access to a lot of features and applications.
When using the OneDrive for business and SharePoint sites, you will be best to do your research to make sure it can meet your business goals. Microsoft's OneDrive does have some limitations that users might want to look into before deciding to use it as your main destination for files. The last thing a business owner want to find out is that their documents are not syncing.
Access Skype
Skype can be used for communicating on personal or business matters. Home Premium subscribers get an hour of free minutes to use for any international calling. For those with the business versions, Skype can be used for Instant Messaging, Voice calling, and even HD Video conferencing. With Skype for business, you can even present your screen during a conference.
Install it on up to five devices
The Home Premium & some of the business version such as E3 or Small Business Premium allows for installing the software on five devices. This is 5 Full installs & 5 mobile devices. However, some of the applications may not be available on certain mobile devices.
User education comes down to whether or not the user is going to click the wrong download button. For example, if one of the users you support are browsing the Internet and go to any number of pages that have what seems like seven different download buttons available. Educating your users could determine whether or not they click on one of the six ads that will inevitably result in junk software and toolbars being installed on the computers.
