Educating users is a big part of your role as an MSP or an IT technician. One of the best ways to protect your IT infrastructure is to make sure your users know how to use IT properly. User education comes down to whether or not the user is going to click the wrong download button. For example, if one of the users you support are browsing the Internet and go to any number of pages that have what seems like seven different download buttons available. Educating your users could determine whether or not they click on one of the six ads that will inevitably result in junk software and toolbars being installed on the computers.