Business

The Role of a Knowledge Base in an MSP’s Success

Most Managed Service Providers (MSPs) think their tools define their success. However, tools are only as good as the processes and procedures behind them. What truly sets a thriving MSP apart is its ability to document and share knowledge effectively. A well-organized knowledge base (KB) is the backbone of this capability, serving as a centralized […]

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Why Being Frugal is a Superpower in Business

I saved money in both my business and personal life by embracing one simple principle: strategic frugality. Being frugal isn’t just about pinching pennies—it’s about making intentional choices that can transform your business. Let me show you how. The Philosophy of Frugality “If it ain’t broke, don’t fix it.” — A principle that saved my

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Embracing Cybersecurity: The Power of ‘Least Privilege’ in Employee Training

I would consider using the principle of least privilege as one of the most important steps admins can take to protect their networks. My team and I consider the networks we work on as ‘our network.’ We put hard work into keeping the systems running and secure, but an often overlooked area is controlling system

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What I Wish Everyone Knew About Office 365!

Microsofts Office 365 already has millions of users, and thousands of people are investing in the (relatively) new Office software every month. Office 365 varies widely from previous versions, and there are many new features and applications users can access. Most see these changes as positive and therefore decide to invest a little extra money

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