As a technician, one of the things I have grown to hate over the years is storms and bad weather. A lot of people experience dread from storms, but for techs, it can cause all sorts of headaches. We can plan and preach things like battery backups to help mitigate the risks of getting that […]
Technicians vs. Storms: Why We Dread Bad Weather Read More »
I would consider using the principle of least privilege as one of the most important steps admins can take to protect their networks. My team and I consider the networks we work on as ‘our network.’ We put hard work into keeping the systems running and secure, but an often overlooked area is controlling system
Embracing Cybersecurity: The Power of ‘Least Privilege’ in Employee Training Read More »
An encounter with a difficult customer can be challenging. But it doesn’t have to be. If you learn to have the right attitude and taking the right steps, you will easily navigate the troublesome customers and emerge out of the tricky situation unscathed. This post pertains to techs’ tips to help you do just what
Tips for Techs When Talking To Difficult Customers Read More »
Dealing with Enom in the past was never a pain. If I had an issue, I would send a ticket. Wait a couple of hours, and I would have a solution. It was straight forward and was relativity painless. Recently I have been having an entirely different type of experience!
Enom – Horrible Customer Service Read More »
